Privacy Policy
Your privacy is fundamental to our mission. Learn how we protect and handle your personal information.
Last updated: August 2, 2025
Serenity Behavioral Health Services ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.
By using our services or visiting our website, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions.
Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, mailing address)
- Demographic information (age, gender, date of birth)
- Insurance and billing information
- Emergency contact information
- Employment and educational background (when relevant to treatment)
Health Information
As a healthcare provider, we collect and maintain:
- Medical history and current health status
- Mental health and substance abuse treatment records
- Medication information and treatment plans
- Progress notes and clinical assessments
- Laboratory results and diagnostic information
Website Usage Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
We use your information for the following purposes:
Treatment and Care
- Providing medical and mental health services
- Coordinating care with other providers
- Monitoring treatment progress
- Emergency situations
Administrative Purposes
- Scheduling appointments
- Processing insurance claims
- Billing and payment processing
- Quality assurance and improvement
Legal and Compliance
- Meeting regulatory requirements
- Responding to legal requests
- Protecting patient safety
- Preventing fraud and abuse
Communication
- Appointment reminders
- Treatment updates
- Educational materials
- Service announcements
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
With Your Consent
When you provide explicit authorization for us to share your information.
For Treatment Purposes
With other healthcare providers involved in your care, including physicians, specialists, and laboratories.
For Payment and Operations
With insurance companies, billing services, and other entities necessary for payment processing.
Legal Requirements
When required by law, court order, or to protect public health and safety.
We implement comprehensive security measures to protect your personal and health information:
Technical Safeguards
- • Encrypted data transmission and storage
- • Secure servers and firewalls
- • Regular security updates and monitoring
- • Access controls and authentication
Administrative Safeguards
- • Staff training on privacy practices
- • Regular security risk assessments
- • Incident response procedures
- • Business associate agreements
You have the following rights regarding your personal information:
Access and Review
Request copies of your personal and health information.
Amendment
Request corrections to inaccurate or incomplete information.
Restriction
Request limitations on how we use or disclose your information.
Accounting
Receive a list of disclosures we have made of your information.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:
Privacy Officer
Serenity Behavioral Health Services
125 S Main St, Fostoria, OH 44830
Phone: (567) 429-1000
Email: privacy@serenitybhs.com
We will respond to your request within 30 days of receipt. This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes.